Turning on a Dime: Pivoting Your Business to Empower Communities During Times of Crisis

  • NOVEMBER 10, 2020, 10:30AM - 11:30AM
  • In tech, rapid change is inevitable. But in rare instances, you hit inflection points where your business can be changed in ways that uplift your community. This talk will focus on the challenges of designing products and services in these moments.

Virtual Event

10

Turning on a Dime: Pivoting Your Business to Empower Communities During Times of Crisis

In tech, rapid change is inevitable. But in rare instances, you hit inflection points where your business can be changed in ways that lift up your community. Many businesses have experienced some of these key moments during COVID-19 and other recent events in our communities and the world. In these moments, you have to decide to either maintain the status quo or pivot your product and service offerings to support the people around you.

At Favor, we’ve always been about delivery. But in 2020, we’ve been laser-focused on how to pivot our core offerings to support our fellow Texans. This talk will focus on the challenges of designing products and services in these moments. We’ll focus on how we’ve risen to the occasion at Favor by walking you through a few case studies from recent products and programs. Along the way, we’ll offer some key insights about how you might approach these kinds of challenges.

  • SPEAKER
  • Meg Nidever Neumann, Manager of Product Design & Research @ Favor Delivery
  • Meg Nidever Neumann is the Manager of the Product Design & Research team at Favor where she helps shape the experience of Favor’s products and services. She leads research initiatives and workshops across the company that leverage the service design and technical chops she gained at companies like Dropbox and Apple. Meg’s passionate about leading design teams, learning about people, and turning research into amazing designs.
  • SPEAKER
  • Rachel Losh, Director of Product @ Favor Delivery
  • Rachel Losh is Director of Product at Favor - building new solutions for delivery services in urban environments. Prior to joining Favor, she held product roles at Aceable and Macmillan Learning. Rachel has also worked in a variety of other functions, including business unit leadership, content strategy, product marketing, and sales. Rachel currently lives in Austin.
  • SPEAKER
  • Cooper Welch, Principal Product Designer @ Favor Delivery
  • Cooper is a Principal Product Designer at Favor who cares deeply about crafting polished, useful, and enjoyable experiences. He has worked for both small startups and more recognizable companies such as Evernote and Lucasfilm. Cooper has had a hand in designing almost all of Favor’s digital products. As Favor's original product designer, he strives to uphold high standards of design excellence and champions amazing user experiences.
  • LOCATION
  • Virtual Event
  • DAY
  • Tuesday, November 10th
  • TIME
  • 10:30AM - 11:30AM
  • ORGANIZED BY
  • Favor Delivery
  • INTENDED AUDIENCE
  • Product Designers, Experience Designers, Interaction Designers, Product Managers, Business Leaders
  • PRICE
  • Free