For residents whose needs have not been met by public services, the Service Design Lab is both an advocate and a space for engagement that provides a pathway to equity and accessibility through collaborative problem solving and feedback.

For city employees and management who want to combat daily and systemic dysfunction in existing and new public services, the Service Design Lab is a consultant that provides a pathway to efficiency and reliability through process mapping, prototyping, and co-creation.

Speakers/Facilitators

Chris Luedtke is the Service Design Practices Lead for the City of Austin’s Service Design Lab, where he works to improve services, processes, and policies in city government. He has worked on initiatives spanning permitting, police oversight, emergency medical services, homelessness, and public health.

Kristin Taylor is UX Designer and Research Coordinator for the City of Austin’s Service Design Lab. She is currently in a learning and growth mindset after switching from a career in painting 2 years ago. The user is her anchor and she is always looking for new ways to engage all types of Austin residents as a way to inform design decisions.

Mark Janchar is a User Researcher for the City of Austin’s Service Design Lab, where he seeks to uncover and represent the resident’s lived experience to both internal and external stakeholders. He is a former Paramedic and UX Designer.

Andrew Do is a Service Designer for the City of Austin’s Service Design Lab. He is originally from Toronto, Canada. He applies a community-focused and human-centered lens to solve gnarly civic problems that impact our public policies.