November 6, 2018 12pm - 1:30pm
Walk away with UX tools and techniques to better understand your user's journey.
This an activities based workshop that helps participants leverage methods of design thinking in order to produce new and compelling hospitality solutions. We will start by conducting interviews to gain customer insights, then move to empathy mapping to synthesis research, and finally create a user journey map to visualize the customer experience. Using an everyday example and visualizing how a customer interacts with many touch points to achieve a goal we will identify pain points and hypothesis hospitality solutions.
In this workshop, you'll learn to:
Limited parking (paid street and garage parking) | FREE B-cycle | CapMetro downtown | Rideshare
701 Brazos St.
Austin, TX 78701